MGSC 6281 — Service Innovation and Management

3 semester hoursGraduateLectureusually offered: fallOnlineOnline

Examines innovation in services and the internal management of business processes. Uses a framework of service/process redesign. Emphasizes strategic initiatives and key organizational change elements critical for improving services to customers; increasing profitability; and building long-term customer loyalty across multiple industry sectors, including information technology, healthcare, financial services, and government. Introduces the various strategic aspects of process improvement in the delivery of services, including managing change and the resulting impact on the organization, supply-chain management in the service industry, process improvement, overcoming organizational resistance, customer involvement, empowerment, and the role of leadership in managing operations. Through guided project work, offers students an opportunity to apply these concepts to services and internal business processes at their own organizations.

Offering history

Term	Sections	Enrolled	Capacity	Full	Open seats/section
Fall 2024	1	26	100	26%	74.0
Fall 2025	3	61	450	14%	129.7

Snapshots from scheduled scrapes — not live seat availability. "Full" can exceed 100% when sections over-enroll.

Meeting times

Share of recent sections by weekday: M 0% · T 0% · W 0% · Th 0% · F 0%

Common patterns: async (100% of sections) — in patterns, R means Thursday

Professors

Fall

Patrick Streck (100% of students) · reviews

Percentages are each professor's average share of the season's enrolled students in recent terms.

Links

Official catalog (MGSC course descriptions) · Student reviews on RateMyHusky · All MGSC courses · Plan it at numap.app