HINF 6240 — Improving the Patient Experience through Informatics
3 semester hoursGraduateLecture
Explores the current and future dynamics influencing care for patients. The patient experience is a key differentiator in delivery of healthcare. Technology makes a difference for the patient in both the delivery of advanced care applications and innovation. Discusses and explores technology and workflow enhancements that could work to improve the patient experience from a cost, quality, and care perspective. Examines best practices and organizations and evaluates how they are using informatics to deliver a better patient experience. Analyzes change management and why change is difficult within healthcare and explores case studies on how to make change happen and the role that change plays in connection with technology. People, process, and technology all need to be present to offer an ideal experience.